The person who needs help requests assistance from a remote individual or helpdesk by IM, voice, video (usually the helpdesk or could be Quicklaunch support). Microsoft Quick Assist is a Windows 10 app that enables two people to view or share a computer over a remote connection so that one person can help solve problems on the other person’s computer. Quicklaunch has now added Quick Assist to the catalog to allow any organization to easily provide remote support to meeting room PCs. Modified on: Tue, 2 Oct, 2018 at 11:06 AM You can also use Quick Assist to give and receive remote assistance.Solution home Quicklaunch (all editions) Application Integration Using Microsoft Quick Assist To help someone not on the list, tap or click Help someone new. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else.ĭo one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. To give help if someone has requested it: To invite someone who isn't on your contact list, select Invite someone to help you. Select Invite someone you trust to help you.ĭo one of the following: If you've never used Easy Connect, select Use Easy Connect. If you've used Easy Connect before, select your helper’s contact name. In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Then, on the Remote tab, select the Allow Remote Assistance connections to this computer check box, and then select OK.

Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.īefore you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance, and then select Allow Remote Assistance invitations to be sent from this computer from the list of results.

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